1. Seller information
These Terms & Conditions (“Terms”) govern orders placed on ronsofts.com. “Consumer” means a natural person acting mainly outside a trade, business, craft or profession. “Customer” includes both consumers and business buyers.
2. Scope and contract language
The version published when you submit an order applies to that order. The contract is concluded in English. Your order, confirmation, invoice and these Terms may be stored or downloaded as a durable record. Mandatory consumer rights in your country of habitual residence are not limited by these Terms.
3. Products and licence characteristics
We sell digital software licences, subscriptions, entitlements, access details and related activation information. A licence is a right to use software under the product page, order confirmation and the software publisher’s end-user licence agreement (EULA); it is not ownership of the software or its intellectual property.
The product page forms part of the contract. Before ordering, review the exact product and edition, platform, licence period, activation allowance, delivery time, language or territory restrictions, required publisher account, compatibility, system requirements, updates and intended user type. Individual product facts take precedence over general marketing text.
A product is offered as new unless the product page clearly identifies a lawful used licence. Educational, nonprofit, trial or not-for-resale rights may be offered only when clearly labelled and when the buyer meets the publisher’s eligibility rules.
4. Ordering and contract formation
- Select the product and quantity, review the cart and enter accurate billing and delivery information.
- Before submission, the checkout displays the products, currency, taxes or other charges and total payable. You may correct errors before submitting.
- You must accept these Terms and acknowledge the Privacy Policy. Marketing consent, if offered, is optional and separate.
- Submitting the final payment-order button creates an offer with a payment obligation.
- An automatic email confirms receipt. The contract is accepted when we expressly accept the order or deliver the digital product, whichever happens first.
We may reject an offer before acceptance where there is a manifest pricing error, unavailable entitlement, failed payment, sanctions or territory restriction, suspected fraud, or inaccurate order data. If payment was captured for a rejected order, it will be refunded.
5. Prices, taxes and payment
Store prices are displayed in USD unless the website expressly shows another local currency. The checkout displays the total payable before you order. Taxes depend on the buyer’s location, status and applicable law and are calculated or confirmed at checkout. Digital delivery has no physical shipping charge.
Available payment methods appear at checkout. Card and wallet payments may be processed by Stripe or another displayed provider. Ronsofts does not receive full card numbers. A payment provider may apply authentication and risk checks under its own terms.
6. Digital delivery
After payment is confirmed and the order accepted, the licence, entitlement or access instructions are sent to the order email or made available in the customer account. Most products are delivered within minutes; products requiring manual fulfilment state a window of up to one business day. The product-page delivery time controls.
You must supply a working email address and check spam or promotions folders. Delivery is complete when the digital content or access becomes available to you or a destination you selected. Contact us promptly if a stated delivery window passes.
7. Immediate performance, withdrawal and refunds
By ordering a digitally delivered product, you request performance to begin as soon as payment is confirmed. EU law permits the statutory withdrawal right for non-tangible digital content to end after express consent to immediate supply and acknowledgement of that consequence. Ronsofts nevertheless gives consumers a contractual 14-day no-reason refund promise even after delivery or activation. The full procedure is in our Refund & Return Policy and withdrawal form.
After withdrawal, the customer must stop using the digital product, delete copies and reasonably cooperate with deactivation. Business buyers receive no no-reason withdrawal right unless expressly agreed, but retain remedies for non-conforming performance.
8. Conformity and digital-product remedies
We are responsible for digital products conforming to the contract and the characteristics expressly stated on the product page. Consumers have the mandatory legal guarantee available under applicable EU and national law. For one-off digital content, EU rules generally provide remedies for lack of conformity discovered within at least two years; continuous services must conform throughout the supply period.
Report a fault with your order number, system details and exact error. Where legally appropriate, we will first bring the product into conformity within a reasonable time, free of charge and without significant inconvenience. If that is impossible, disproportionate, unsuccessful or the fault is sufficiently serious, applicable law may provide a price reduction or contract termination.
9. Customer responsibilities
You must use the licence only within the stated user/device limit and publisher EULA. You must not unlawfully copy, resell, share or alter a key, bypass technical protection, use another person’s account, or misrepresent licence provenance. Keep account credentials secure and never send us a publisher password. Back up important files before installation.
10. Intellectual property and trademarks
Website text, original graphics, branding and code belong to Ronsoft S.R.L. or its licensors. Software, publisher materials, product names and trademarks belong to their respective owners. They are used to identify the offered product. Unless expressly stated on a product page, Ronsoft S.R.L. is an independent retailer and not a publisher subsidiary.
11. Complaints and support
Contact ronsoft2022@gmail.com, use the contact form, or write to our registered office. Include your name, order number and a clear description. We aim to resolve support issues promptly and respond to written consumer complaints no later than 30 days, unless a shorter mandatory period applies.
12. Liability
Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, intentional misconduct, gross negligence, death or personal injury, or mandatory consumer remedies. We are not responsible for a problem caused solely by an undisclosedly unsupported system, incorrect customer data, unauthorised use, malware, third-party outage outside our control, or failure to install a necessary update after clear notice.
For non-consumer buyers only, and to the maximum extent permitted by law, indirect or consequential losses are excluded and aggregate contractual liability is limited to the net amount paid for the affected order. This business limitation does not apply to consumers.
13. Privacy
Personal data is processed as explained in our Privacy Policy. Payment providers and publishers may also act under their own privacy notices.
14. Governing law and disputes
Romanian law applies, together with directly applicable EU law. A consumer also keeps the mandatory protection of the country where they habitually reside and may bring a claim before a court that has jurisdiction under EU consumer rules. This clause does not force an EU consumer to litigate exclusively in Romania. Business disputes are subject to Romanian law and the competent Romanian courts unless agreed otherwise.
For cross-border consumer help, customers may contact their national European Consumer Centre. The former EU Online Dispute Resolution platform closed in 2025 and is not presented as an active remedy.
15. Changes and severability
We may change these Terms for future orders. Changes do not retroactively alter an accepted order unless required by law or expressly agreed. If a clause is invalid, mandatory law replaces it and the rest remains effective.