Products on ronsofts.com are digital. Nothing is sent by post, and no physical box, disc or printed card is included unless the individual product page expressly says so.
1. Where delivery is sent
Delivery is sent to the email address entered at checkout and may also appear in your Ronsofts account. It can include a licence key, subscription or entitlement information, a publisher-account instruction, a download route and English activation steps, depending on the product.
2. Delivery times
| Product-page wording | What it means |
|---|---|
| Usually within minutes | Automated or fast manual processing normally begins after confirmed payment. Security review can occasionally add time. |
| Within 1 business day | The order requires manual fulfilment or publisher processing and should arrive by the end of the next applicable business-day window. |
The delivery time shown on the specific product page forms part of your order and controls over this general summary. Bank transfer orders begin processing after cleared funds arrive. Orders held for payment authentication, sanctions, territory or fraud review begin after the review is resolved.
3. What customers must check
- Use an email address you can access and spell it correctly.
- Check spam, junk, promotions and quarantine folders.
- Allow messages from ronsoft2022@gmail.com and ronsofts.com.
- Confirm the product platform, licence period and activation allowance before purchase.
- If a publisher account is required, use an account you are authorised to control.
4. If delivery has not arrived
Wait until the stated product window has passed, then contact ronsoft2022@gmail.com or use the support form. Include your order number, order email address and product name. We will verify payment and delivery logs and resend or correct delivery where appropriate.
5. When delivery is complete
Digital delivery is complete when the content or access is made available to you or to the email, account or digital destination you selected. We retain reasonable delivery evidence such as timestamps and message or account status.
6. Support and refunds
Delivery support does not replace your conformity or refund rights. If the product is not delivered, is incorrect or does not match an expressly stated specification, contact us promptly. Consumers may also use the 14-day refund promise.